Welcome to the latest update from Layers.app, where we’re continuously evolving to meet the needs of the 3D printing community. In this release, we’re excited to introduce several new features and improvements designed to streamline your workflow and enhance communication.
Manual Quotation Feature
Many 3D printing service customers lack 3D models and require additional services such as 3D design or 3D scanning. Studies show that 20-50% of 3D printing customers fall into this category. Additionally, some 3D printing services prefer not to accept orders without accurate assessments of the 3D model to ensure its printability. In the new version of Layers.app, customers can either upload their 3D model to receive an online automatic price quotation or fill in a price request form to send an inquiry for a quotation. Filled forms can now be received in the newly added “Conversation” section on the admin side.
This enhancement not only improves the customer conversion rate but also empowers workshops to generate new online leads through Layers.app.
File Error and Failed Print can be handled from now-on
In July 2024, we introduced another important feature that enhances the communication between workshops, customers, and admins. This new capability allows workshops to change the order status to “File Error” or “Failed Print.” By doing so, workshops can effectively inform both customers and admins about issues related to the 3D model files or printing failures. This transparent communication ensures that all parties are aware of any problems that arise, facilitating quicker resolutions and improving overall service quality.
Enhancements and bug fixing
One of the highly requested features was the ability to clone materials. This feature has been added to Layers in this update, allowing you to duplicate your materials or colors along with all their inherited settings. This is a significant time-saver, especially during the onboarding process.
This month, we also revamped the search feature on the admin side, enhancing the functionality for both order searches and user searches.
Your Input Matters: Tell Us What You Think
As we roll out these exciting new features, we want to hear from you! Your feedback is invaluable in helping us continue to enhance Layers.app and tailor our updates to your needs. Whether it’s sharing your experience with the new Manual Quotation Feature, how the File Error and Failed Print management impacts your workflow, or suggestions for further improvements, we encourage you to reach out.
Please don’t hesitate to provide your thoughts or submit feature requests. We welcome your input and are dedicated to making Layers.app the best tool for your 3D printing needs. Thank you for being a part of our community and for helping us shape the future of 3D printing solutions.
